FAQ

From when does the cancellation fee will be charged?

Please check the cancellation policy below.  
Cancel/Change Date Cancel/Change Fee
Counting back from the day before the tour departure date Stay trip Day trip/Other
1. 21st day or before Free Free
2. 20th day or after (except 3~7) 20% of the Price Free
3. 10th day or after (except 4~7) 20% of the Price 20% of the Price
4. 7th day or after (except 5~7) 30% of the Price 30% of the Price
5. The day before the departure date 40% of the Price 40% of the Price
6. The day of the departure date 50% of the Price 50% of the Price
7. After departure or No show 100% of the Price 100% of the Price

*In the case of cancellation due to customer’s circumstances, we will charge the fee regardless of the reason.
*Any change in the number of people in the reservation will be treated as a cancellation.

Can children participate the tour?

Yes, they can participate.
Children under the age of 2 can participate free of charge.
Some tours may have restrictions on participation.
Please check each tour plan page for details.

Is there a dress code or certain things to bring?

It depends on the tour.
Please refer to the “What to bring/Clothes” column on each tour page.

Will the tour be held even if it rains?

It will be held in rainy weather, but may be canceled in the stormy weather.
In that case, we will contact you by 3 hours before the event.

What is the insurance fee included in the participation fee?

Since we are a registered travel agency, accidents during the tour will be compensated based on the “Rules of Special Indemnity”.
Please check “Rules of Special Indemnity” for details.
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